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Autoresponder SMTP can't be set to Click&Pledge

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  • Autoresponder SMTP can't be set to Click&Pledge

    I have just discovered a problem with our ability to change the SMTP setting of an autoresponder. First, some background. Several weeks ago, we missed an Order Confirmation email that was sent using our custom SMTP server. I identified that this email was triggered during a known period of outage on our SMTP server (side issue: why doesn't it retry periodically like email sent from a typical client?). So I changed the Autoresponder to use Click&Pledge. Last week we had another failed Order Confirmation email, so I did a little digging. Even though the Autoresponder settings on the C&P Settings tab shows that the SMTP setting is Click&Pledge, when I go to the C&P Autoresponder Detail View, it shows that it is really using our custom SMTP server. I have tried several times since, and with every attempt, it does the same thing regardless whether the old setting is custom SMTP or Salesforce. The C&P Settings show Click&Pledge, and the C&P Autoresponder Detail View shows our custom SMTP or blank (Salesforce).

    For clarity, the C&P Autoresponder Detail View is the page that I get after clicking on the Responder Name in the C&P PAAS Autoresponder Log.

  • #2
    Good day!

    This is strange.

    Do we have access to your account?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      You do now.

      Comment


      • #4
        Good day!

        We have resolved your issue and fixed the SMTP.

        Testing is in progress to determine if this is a bug. We are delaying the release of an update this week so we can complete the testing of this potential issue.

        Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          It seems to be still the case where I can't select Click&Pledge, however the indication on C&P Settings is correct now.

          Also, my Order Confirmation autoresponder isn't firing now. Is this related? It doesn't even show on the Autoresponder log for the past couple days.

          Comment


          • #6
            Good day!

            We have resolved a bug in the system based on your report and will have a release to resolve this later this week.

            One of our testers is also reviewing your issue reported in the post and will get back to you once we have an answer.

            I will keep you posted of our finding.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Good day!

              The latest beta has this issue resolved. We are not yet ready to release the application to AppExchange but this beta is stable.

              Please let us know if we can be of any further assistance.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment

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