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Error 2910 with custom payment

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  • CnP.Support.AM
    replied
    Good day @ncenter

    This question has been answered here: https://forums.clickandpledge.com/fo...-code-2910-why

    Leave a comment:


  • ncenter
    replied
    I have the same issue with 2910 on the Connect platform - where can I find help?

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Are you sure you are using account 24958?

    The error you are indicating means: "Invalid Payment Method".

    In account 24958 you are accepting Custom Payment Type but in account 25249 you are not. If you process "Custom Payment Type" in account 25249 you will get that error but it should work in 24958.

    Would you please double check? we can also do a test transaction if it is not a problem.

    Leave a comment:


  • KevPFLAG
    replied
    That's correct. We also have a second account for GiveBIG, but the virtual terminal is set to use the 24958 account.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Please confirm your Click & Pledge account number: 24958

    Leave a comment:


  • KevPFLAG
    started a topic Error 2910 with custom payment

    Error 2910 with custom payment

    Howdy, I'm trying to process a custom payment in the virtual terminal but keep getting error message 2910. All payment options are enabled in my C&P account site. Any thoughts? Org ID is 00DG0000000jW5o.
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