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Howdy, I'm trying to process a custom payment in the virtual terminal but keep getting error message 2910. All payment options are enabled in my C&P account site. Any thoughts? Org ID is 00DG0000000jW5o.
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Good day!
Please confirm your Click & Pledge account number: 24958Regards,
Click & Pledge Support Department
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That's correct. We also have a second account for GiveBIG, but the virtual terminal is set to use the 24958 account.Comment
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Good day!
Are you sure you are using account 24958?
The error you are indicating means: "Invalid Payment Method".
In account 24958 you are accepting Custom Payment Type but in account 25249 you are not. If you process "Custom Payment Type" in account 25249 you will get that error but it should work in 24958.
Would you please double check? we can also do a test transaction if it is not a problem.Regards,
Click & Pledge Support Department
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/Comment
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I have the same issue with 2910 on the Connect platform - where can I find help?
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Good day @ncenter
This question has been answered here: https://forums.clickandpledge.com/fo...-code-2910-whyRegards,
Click & Pledge Support Department
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