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Date fields not working in autoresponder letter template

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  • CnP.Support
    replied
    Good day!

    Please note that you have defined variables that are not ours - {!TODAY} is not one of our parameters and as such we do not replace it in run-time.

    It is also important to note that TESTS of autoresponder do not have these values as no transaction is being referenced.
    Last edited by CnP.Support; 10-30-2015, 06:42 AM.

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  • wtben
    replied
    Thanks! I just updated.

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  • CnP.Support
    replied
    Good day!

    No- it is a free service and we will upgrade you in 24 hours. Please see that support ends for versions that are 2 releases behind. See our release notes:

    - http://manual.clickandpledge.com/Sal...ase-Notes.html

    Support for your version ended in April 2015.

    We ask that you stay up-to-date and we do it all for you.. just ask & grant us access. We will do the rest.

    Let us know if we can be of any help.

    Leave a comment:


  • wtben
    replied
    Are there any risks to or prerequisites for doing so?

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  • CnP.Support
    replied
    Good day!

    Your instance is not at the latest. See below:

    Click image for larger version

Name:	Version.jpg
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ID:	20097


    Before we can move forward we have to upgrade to release 9.2. Is it OK to upgrade you?

    Leave a comment:


  • wtben
    replied
    I created custom Transaction field with a formula field for today's date in the form I want. I was immediately able to select this merge field from the list. However, it does not display translated.

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  • Date fields not working in autoresponder letter template

    In testing our autoresponder, we're finding that none of the date fields are working in our letter template. The three fields we're currently using are:
    1. {!TODAY}
    2. {CnP_PaaS__CnP_Transaction__c.CnP_PaaS__Charge_Dat e__c}
    3. {CnP_PaaS__CnP_Transaction__c.CnP_PaaS__Transactio nTimeZone__c}
    We still wish there was a better field for "today's date" that could be formatted as desired, such as "October 28, 2015" instead of the informal "10/28/2015" that the TODAY formula reveals. In the meantime, though, resolving the failure of these fields is the more immediate priority.
    Last edited by wtben; 10-28-2015, 03:22 PM.
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