Temporary Contact multiple times with same transaction number

SherryLH

Junior Member

Join Date: Apr 2015

Posts: 9
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#1

Temporary Contact multiple times with same transaction number

10-26-2015, 04:50 PM

I granted you access regarding a different issue earlier today. Company ID:

I'm trying to understand why I have 4 temporary contact records for the same order number: 1510072334598858687? Each of them appears to be "authorized." When I search for the donor in Connect, I only see one actual transaction. How do I eliminate the duplicate temporary contacts
and why were they created? Thanks for your help. 00DA0000000KIUw
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CnP.Support

C&P Support

Join Date: May 2000

Posts: 8178
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#2

10-27-2015, 05:48 AM

Good day!

We resolved the issue. It seems like these were pushed manually four times but now they are resolved.

Please let us know if we can be of more assistance.

Regards,
Click & Pledge Support Department

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