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blocked payment (fraud research request)

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  • blocked payment (fraud research request)

    I have three new inquiries regarding failed transactions:

    1. Samara B. email: samarab***@gmail.com. Attempted this morning.

    2. Ryan V. email: ryanv***@gmail.com. Transaction date unknown, contacted us yesterday.

    3. Claire G. email: clairee***@gmail.com. Transaction date unknown, contacted us yesterday.

    Please help me help these people. Thank you.

    Our account #: 28197

    Steve
    Last edited by ss57; 06-10-2014, 04:12 PM. Reason: add account number

  • #2
    Good day!

    Samara B. fraud score is 17
    Ryan V. - Last payment on 5/8/2014 and it was processed for $80
    Calire G. - fraud score 7

    We have moved the fraud score for your account to 5 from the normal 2 as the highest score and 17 is quite fraudulent and 7 is high up there. Not sure what we can do. Using free email, the billing address is different from the IP where the computer is located, and several other factors.

    I have removed all these from the blacklist and sorry for the inconvenience.
    Regards,
    Click & Pledge Support Department

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