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  • CnP.Support
    replied
    Good day!

    Glad to see it all working.

    So this thread is complete I will summarize the issue.

    The problem was that you were testing with an invoice that had no balance. The $0 invoice was not showing the payment information (credit card, etc.) since there was no balance to charge. The issue was discussed at the office hour and as reported all is fine.

    Please let us know if we can be of more assistance.

    Leave a comment:


  • christopherakess
    replied
    Everything looks good now. Thanks. Sorry for the confusion.

    Leave a comment:


  • christopherakess
    replied
    I'm still unable to post any payment information online.

    1. I created a new invoice. Had it sent to my own email.
    2. Clicked the "click to pay" link in the email.
    3. There was nowhere to put any credit card information.
    Attached Files

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Sorry this post was missed. We had tested it earlier but forgot to update the thread.

    Click image for larger version

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    We have tested this several times and see no issues. We have also duplicated your settings in our test instance and do not see any problem. The above transaction was done in your instance and as shown above authorization was done successfully.

    Invoice No: Invoice-14-10-2015-15

    Are you still experiencing the issue. We cannot duplicate it.




    Attached Files

    Leave a comment:


  • christopherakess
    replied
    Has there been any progress on this issue?

    Leave a comment:


  • christopherakess
    replied
    I've granted one week access. It's CEET Invoice 1. Thanks.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Please grant us login access and the invoice name so we can test it. It is a permission issue so let's figure out what is going on.

    Leave a comment:


  • christopherakess
    replied
    Greetings. I changed that setting and then tried another invoice and the same error occurred, the inability to enter payment information on the page. Please advise.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We have identified the root cause of the error. The problem is permissions as set to the Opportunity object.

    Please see below:

    Click image for larger version

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    You may also want to see this case as it is the same problem: http://forums.clickandpledge.com/for...payments/page2

    We do not have access to your account so we could not fix the issue. You may easily fix it but granting "Public: Read Only" permission to the object as shown above.
    • Administration Setup > Security Controls > Sharing Settings > Opportunity > Public Read Only
    This is the Organization-Wide Sharing Defaults and as such it causes major problem with what we are trying to do.

    Please let us know if we can be of any further assistance.

    Leave a comment:


  • christopherakess
    replied
    I've granted access for Salesforce Support.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We reviewed your post-installation and the payment shows now:

    Click image for larger version

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    the case you sent us was for $0 which naturally will not show the payment form.

    We have identified an issue with the permissions that require Salesforce support to assist. Please grant Salesforce support 1 week access so we can identify the permission problem with their assistance.

    Once Salesforce Support has access let us know so we can proceed further.

    Leave a comment:


  • christopherakess
    started a topic Verify Post Installation

    Verify Post Installation

    Salesforce OrgID: 00DA0000000KMEp

    Granted login access of 1 week.

    Payment information not showing in invoice: https://islesinc.secure.force.com/de...0-53af47127071

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