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  • #16
    Good day!

    We need to have access for Salesforce Support as an administrator. Please grant them access as they need to review your instance.

    Once we have access for Salesforce we will proceed with them.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #17
      access is granted to org ID 00DF00000005zU1 - User [email protected] - time: 1 week

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      • #18
        Good day!

        We finally figure out what is the problem. It sure was a challenge.

        Please see below:

        Click image for larger version

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        As we cannot create an opportunity our submissions to the processor have no items - no opportunities are posted.

        We fixed the issue by following the path listed below:
        • Administration Setup > Security Controls > Sharing Settings > Opportunity > Public Read Only
        This is the Organization-Wide Sharing Defaults and as such it causes major problem with what we are trying to do.

        Please test it and let us know if we can be of more assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #19
          OK. I am so grateful for your effort. And a little relieved you found it challenging, too. It seems simple now that the answer is known. Your team seriously rock. Go home early today!

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