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  • Recurring Transaction Double Payment

    We are new to C&P and our first cycle of recurring transactions are starting to process. Today one of the recurring transactions produced two payments. Can you explain why and how to correct the issue. Also, I need to clean up the current double payment.
    Jim Hukill
    Lift Disability Network

    Elevating Life in the Disability Family

  • #2
    Good day!

    Please login to Connect and review the transactions. Transactions do not process multiple times - they must have been set up as 2 separate payments. I am sure if you visit Connect and search for the Order Numbers you will see the details.

    The following are the KB articles that explain what you will need to do:

    How to cancel a recurring: http://forums.clickandpledge.com/art...ng-transaction

    How to credit a transaction: http://forums.clickandpledge.com/art...-a-transaction

    Please note that cancelling a recurring transaction does NOT credit a transaction. It simply stops the recurring from running again.

    In your case you need to search for the Order Number of the duplicate charge and credit it immediately. Next cancel the recurring following the instructions posted.

    I hope the above helps answering your question.

    If you need any additional help please let us know.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thank you. I was able to isolate the double entry, cancel future payments and issue a credit.
      Jim Hukill
      Lift Disability Network

      Elevating Life in the Disability Family

      Comment


      • #4
        Great.

        Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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