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Error posting to Salesforce

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  • Error posting to Salesforce

    Org ID: 00DA0000000KIUw

    For example, recurring donation for donor last name ROTH didn't post in March or June. Granted login access.

  • #2
    Good day @SherryLH,

    The issue was the connection which had failed earlier. All data was stuck in the queue and were just pushed back to your Salesforce.

    Please review your Salesforce instance & let us know if all data is in there.

    Let us know if we can be of any further assistance.
    Click & Pledge Support Department

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    • #3
      I have a new issue which is either related to the issue above, or is a new issue introduced since Kamran and I worked an the autoresponder issue. I'm now getting several of these error messages (different donors, this is just an example of one of the error messages). It's signed by the Click and Pledge Dev team. I'm not sure what the error is or what I need to do about it. Thanks!

      Sorry, but we have encountered an error while posting the data to your Salesforce account.

      Additional information:
      Order number: 156197284756442846033
      Contact name: Elizabeth G******
      Transaction Result: Authorized
      C&P Data ID: 899
      Organization ID: 00DA0000000KIUw
      Organization Name: Crosscut Public Media
      Applications : Application Name: -Version Number :
      Installed Packages: 2.6000-8.9004-2.3000
      System response:

      "Insert failed. First exception on row 0; first error: DUPLICATE_VALUE, duplicate value found: CnP_PaaS__VaultGUID__c duplicates value on record with id: a0mF000000CZNvL: []"

      Please check the following link for details:

      Our developers have been notified and will evaluate the error shortly.
      Last edited by CnP.Support; 07-06-2015, 04:12 PM.


      • #4
        Good day!

        Yes- it was related to the same issue.

        It should be fixed now.

        Please review your transactions again and let us know if all is OK.

        NOTE: Duplicates, etc. will all resolve themselves since the Maintenance is active in your account. The system will constantly review for inconsistencies and will fix itself. I simply reposted the C&P Data and it fixed itself.
        Click & Pledge Support Department

        Join us @ the educational webinars:
        Live Support- read more: