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Getting error message when using CnP Terminal

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  • CnP.Support
    replied
    Good day!

    We have identified the validation rules. Please see the following:

    Click image for larger version

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    the two that are marked with arrows are the ones that are generating the error. Those are custom validations that are created by you or someone at your organization.

    Hope that helps. Let us know if we can be of any further assistance.

    Leave a comment:


  • jcalabrese
    replied
    Please... I have granted access... our SF ID is 00DG0000000j3Nc

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    I am assuming that you are on Salesforce so I moved this post from its initial channel to Salesforce which seems to be the platform with the issue.

    Your error: FIELD_CUSTOM_VALIDATION_EXCEPTION

    This error indicates that you have a validation rule that you have set up on a specific field. When we try to take an action Salesforce is returning error stating the validation rule is failing.

    Have you added any validation rules to the Account, Contact, or the Opportunity object?

    This is not a C&P error and is purely in Salesforce.

    If you wish for us to review your account and find the validation rule that is causing this please grant us access so we can login to your account.

    How to grant access: http://forums.clickandpledge.com/for...t-login-access

    Please make sure to post your Salesforce Organization ID so we can login and review your instance.

    Leave a comment:


  • jcalabrese
    replied
    CnP PaaS Application

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Virtual Terminal in which application?

    - Click & Pledge Portal (http://Portal.ClickandPledge.com)
    - Connect (https://Connect.ClickandPledge.com)
    - Salesforce

    Please note that you have posted this to the core platform forum so our assumption is that you are seeing this error in the Portal or Connect. Please verify.

    Leave a comment:


  • jcalabrese
    replied
    Yes but it is when I use the CnP Virtual Terminal when it happens.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    You have posted this message to the "Checkout Pages & Administrative Portal" which relates to https://portal.clickandpledge.com or Connect.

    Our system does not have any such message. Is this related to Salesforce?

    Leave a comment:


  • jcalabrese
    started a topic Getting error message when using CnP Terminal

    Getting error message when using CnP Terminal

    In trying to enter a cash gift for an event, I'm getting this error in the terminal... "Upsert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, You may not edit a Posted donation.: []" I don't see anything in what I'm sending that is showing a posted gift (it is a brand new account and gift). Any idea what is going on?

    Joe
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