Temporary Contact not displayed on C&P Data detail

[carolynr]

Hello, I created a donation EasyPage for testing and my test transactions are appearing in Salesforce under C&P Data, but on the C&P Data detail, the Temporary Contact is not displayed. However when I look at the Temporary Contacts tab, the contact is there.

Also, I can manually convert the Contact but information from the transaction such as phone number and address is not being updated on the Contact record.

Our Salesforce OID is 00Di0000000KHA4. We have the NPSP and C&P Contact Settings on Semi-Automatic Contact creation.

Thank you!

[CnP.Support]

Good day!

Thank you for posting your Organization ID but unfortunately you have not given us access to your account.

May I ask that you follow the steps listed here and grant us access to your account: https://forums.clickandpledge.com/showthread.php?t=1065

Please let me know when we can login to your account.

[carolynr]

Granted login access

Hello, I granted you login access. Here is a screen shot of one of the C&P Data detail records - I was under the impression that the Temporary Contact should appear on the related list, but maybe not? It does show up, as I said, on the Temporary Contact tab.

[CnP.Support]

Good day!

Temporary Contacts can't possibly show up as a related list since we don't know the Contact ID yet.. so nothing can possibly show up there.

Hope that answers the question.

[CnP.Support]

Good day @CarolinR,

Just following up to see if this issue has been resolved.

[carolynr]

Yes, all set, thank you for your help.