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Urgent Help Needed: Unable to access pre-authorized credit cards in Salesforce

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  • Urgent Help Needed: Unable to access pre-authorized credit cards in Salesforce

    Hello,

    We held an auction Friday evening and pre-authorized about 80 credit cards. After reviewing the data entry for the evening, we now need to charge those cards for the purchases and donations each bidder made.

    However, when choosing "Reference prior transactions" none of the cards that were authorized Friday evening appear in the bidder's record. If the bidder was at our event a year ago, the card they authorized last year does appear however many of the bidders are using different cards or have new expiration dates on the cards authorized in 2012.

    Our fiscal year closes today so there is some urgency in processing the charges.

    I do have a copy of the pre-authorization receipt email for each card that was pre-authorized Friday evening.

    ALSO, is there a way to contact Click and Pledge directly on an issue like this. Seems like posting to a public forum shouldn't be necessary.

    Thank you.

  • #2
    Good day!

    One of our support engineers will respond shortly to help with resolving this issue.

    If you wish to talk to someone you may contact our premiere support at: http://clickandpledge.com/support/ - there is a fee for premiere support.

    We provide unlimited free email & forum support.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Diane,

      Can you please grant us access to your account and then send support a ticket with your organization ID?

      Please follow the instructions with this link to allow access to salesforce:


      http://forums.clickandpledge.com/showthread.php?t=1065
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment

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