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Amounts less than $20 become $0.00 transactions?

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  • Amounts less than $20 become $0.00 transactions?

    Hello. I'm not sure which category this belongs to. I have an online donation form that is a Visualforce page. When the user enters an amount less than $20, the C&P transaction is authorized for $0.00 but there are no errors. I've looked through the C&P account settings and the Salesforce settings and I don't see any setting that controls minimum amount.


    My C&P account is one that you set up for me (Idealist Consulting). I have OrderMode set to "Test". The Visualforce page is submitting the amount as the UnitPrice field.

    Thanks
    David

  • #2
    Good day @David,

    Two scenarios that this can happen:
    1. Quantity is set to 0 - price is Quantity x Unit Price
    2. Transaction Date is set for future so the transaction will run for the full amount in the future.

    Are you sure quantity or date are being passed correctly?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      1. Yes the quantity is 1 in the transaction receipt.
      2. The transaction date is today.

      Comment


      • #4
        It seems to be working now -- I am able to submit $5.00 amounts and the transaction is correct. I didn't make any changes to the Visualforce code. I will switch to production mode and see if it works.

        My colleague Franklin Joyce says he has seen amounts changed to $0.00 transactions on rare occasions and he was not able to identify the cause.

        Comment


        • #5
          Found the problem - on the Visualforce page there is a picklist field that re-renders an outputPanel. If this picklist field is selected, then the transaction amount gets set to $0.00. Not sure why this is affecting the amount input field, especially since the picklist is in a separate pageBlockSection.

          Comment


          • #6
            Good day dmCheng,

            I love to see what the issue is when you fix it. Please post it here so everyone can benefit.

            Based on your finding you are posting $0 to the API because of this issue. Is that correct?
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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