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I submitted a ticket on an address and email mapping issue on 3/21. I was told that I would contacted by a programmer about the issue and I never received a call nor was the problem fixed. I sent an email yesterday asking for help and the reply I received did not have anything to do with my issue.
To recap:
My organization uses Person Accounts; for better or worse, we have them and we can't change that. When new person account records are created, the email address and street address are not transferred to their appropriate fields. The example below from my original email shows how it looks in the XML file.
This issue has been going on for over a month, without even any communication or resolution.
I would prefer a phone call, so I can tell that there is an actual human being there, but any response will be welcom.
MAR 21, 2013 | 10:53AM EDT
Original message
Peter wrote:
Our organization has been trying to implement C&P, but we are still finding some issues in going forward. We are using Person Accounts (we know that Kamran hates them, but we already had them and there's not much we can do about it). So far our testing has been going well, but we have run into several glitches.
1. Email is not being captured. The email is in the raw data as:
<BillingEmail>[email protected]</BillingEmail>, but doesn't show up anywhere in the record. Likewise, the street:
<BillingAddress1>321 new address</BillingAddress1> doesn't show up;
City, State and Postal Code are OK. I notice that the above two fields are not actual SF field names, could that be the problem?
To recap:
My organization uses Person Accounts; for better or worse, we have them and we can't change that. When new person account records are created, the email address and street address are not transferred to their appropriate fields. The example below from my original email shows how it looks in the XML file.
This issue has been going on for over a month, without even any communication or resolution.
I would prefer a phone call, so I can tell that there is an actual human being there, but any response will be welcom.
MAR 21, 2013 | 10:53AM EDT
Original message
Peter wrote:
Our organization has been trying to implement C&P, but we are still finding some issues in going forward. We are using Person Accounts (we know that Kamran hates them, but we already had them and there's not much we can do about it). So far our testing has been going well, but we have run into several glitches.
1. Email is not being captured. The email is in the raw data as:
<BillingEmail>[email protected]</BillingEmail>, but doesn't show up anywhere in the record. Likewise, the street:
<BillingAddress1>321 new address</BillingAddress1> doesn't show up;
City, State and Postal Code are OK. I notice that the above two fields are not actual SF field names, could that be the problem?
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