Prestashop Integration Payment System rejecting valid expiration dates

[bfcdeborah]

Hello,

Our C&P payment integration with Prestashop seems to be functioning for the most part, but in certain instances it is causing an error for customer's with valid credit card expiration dates.

I confirmed this myself with a user over the phone who was attempting to enter an expiration date of January 2014. The system generated an error message saying "Please select valid month." (See attached screenshot) Of course, what she entered WAS a valid month. See screenshot attached.

This error happened for a number of people...the principal cause seemed to be the months of January or February (though there may be others).

Can you please look into this? This a serious malfunction.

[CnP.Support]

Good day!

Would you please email us your UserID & Password as well as FTP information for your shop so our developers can login and check it.

We will review it.

[bfcdeborah]

did you get my info?

I emailed you my FTP and login info directly. Did you receive it?

[bfcdeborah]

Any update here?

[CnP.Support]

Good day!

Our internal tests show this is working in our test environment.

We need more time and it will take by tomorrow for us to review and test it in multiple environments.

[CnP.Support]

Good day!

Your instance was reviewed and an issue was detected with a JavaScript that apparently had not been updated during the installation. It was fixed and tested and should be working now.

Please test it and let us know if we can be of any further assistance.

[bfcdeborah]

Thank you! I will keep you posted if we encounter any other issues.