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Account Error but vritual terminal working

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  • Account Error but vritual terminal working

    Hi C&P

    I've got my test account hooked up and am able to run transactions in the virtual terminal but when I go to any of the class library example vf pages, I get the message
    Please enter C&P Account details at C&P Account Information Tab and process

    I ran into this before (but didn't write my fix down) I almost seem to remember the fix didn't have to do with what the message asked for. any tips?

    Thanks!

  • #2
    Hi Franklin,

    You mean you don't take note every time we email you?

    PLEASE make sure you are using the latest version: http://forums.clickandpledge.com/showthread.php?t=481

    Here are the steps: [Tab configuration has changed in release 6.x from version 5.x] Click image for larger version

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    Please let us know if you need any additional help.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Thanks. Made my updates but I still have the same problem. I've attached images of my settings and the results when I look at the BasicExample sample in the class library examples. Click image for larger version

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      • #4
        Also I am working in a sandbox with a C&P test account.

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        • #5
          Franklin,

          I think it is best if we go over your setting over the phone. I will email you outside the forum to set up a time to review.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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          • #6
            Franklin,

            I think I know where the problem is.

            The API Class Library does not care about the Payment system being installed or not. It simply is unaware of it. The payment system uses the API Library but not vice versa.

            All parameters needed for API Class Library needs to be set programmatically. There are variables that you need to set for the Account ID and GUID. I believe you have not set those and that is why you are getting that error.

            My first answer was based on thinking that you are using the Virtual Terminal and are getting that message.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              Okay, here is the catch. If you are building off the API Example Library, it queries your C&P Account Number and GUID from a custom object called C&P Account User (Not! the standard C&P Settings Tab). You can find the tab in All Tabs. Go there and enter your info.

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