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Upsert Fail

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  • CnP.Support.AM
    Good day @[email protected]

    The above error is related to the flow process you have on opportunity object. You will need to review the flow process to resolve it.

    Leave a comment:

    started a topic Upsert Fail

    Upsert Fail

    Can you explain to me why we are getting this issue, but only on this one transaction? I have tried reposting it through click & pledge, but it wouldn't work. It keeps sending flow errors in salesforce as well.

    Access Granted.
    Date: 9/10/2018
    Sorry, but we have encountered an error while posting the data to your Salesforce account.

    Additional information:
    • Order number: 32192-1809061758385523124
    • Contact name: Ruth Sutton
    • Transaction Result: Authorized
    • C&P Data ID: 19240
    • Organization ID: 00Dj0000000JAWN
    • C&P Org ID: 32192
    • Organization Name: Faith In Practice
    • Applications : Application Name: CnP_FaaS-Version Number : FaaS.20180523.001.041.001
      Installed Packages: 5.1808030000-9.1808160004-5.1808060001
    System response:

    "Upsert failed. First exception on row 0; first error: CANNOT_EXECUTE_FLOW_TRIGGER, We can't save this record because the “Opportunity Acknowledgement” process failed. Give your Salesforce admin these details. <b>An unhandled fault has occurred in this flow</b><br>An unhandled fault has occurred while processing the flow. Please contact your system administrator for more information. Error ID: 1948347857-19697 (1465079511): []"

    Please check the following link for details:

    If you need further assistance please submit a support ticket at

    Error element myDecision (FlowDecision).
    The flow failed to access the value for myVariable_current.Account.RecordType.Name because it hasn't been set or assigned.

    Flow Details
    Flow Name: Opportunity_Acknowledgement
    Type: Record Change Process
    Version: 3
    Status: Active
    Org: Faith In Practice (00Dj0000000JAWN)
    Flow Interview Details
    Interview Label: Opportunity_Acknowledgement-3_InterviewLabel
    Current User: FIP Megan Henry (005j000000BCC6R)
    Start time: 9/10/2018 4:58 AM
    Duration: 0 seconds
    How the Interview Started
    FIP Megan Henry (005j000000BCC6R) started the flow interview.
    Some of this flow's variables were set when the interview started.
    myVariable_old = null
    myVariable_current = 006f100000eBDbJAAW
    ASSIGNMENT: myVariable_waitStartTimeAssignment
    {!myVariable_waitStartTimeVariable} Equals {!$Flow.CurrentDateTime}
    {!myVariable_waitStartTimeVariable} = "9/10/2018 4:58 AM"

    Salesforce Error ID: 172854734-15810 (1465079511)