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  • CnP.Support.AM
    replied
    Good day @candace.strickland

    We have upgraded your Salesforce instance as requested.

    It is highly recommended that you login to the Connect & re-establish the connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

    To establish connection please see the following KB article: https://cnp.mn/Salesforce-Connection

    Release notes:

    PaaS 9.1712130006:
    Release notes: http://cnp.mn/91712130006

    Event 5.1712040018:
    Release notes: http://cnp.mn/51712040018

    You may also join our Power of Us Hub: https://bit.ly/1cO852O

    Please - We also love to know what you think about our platform. Please review our apps on AppExchange:

    Payment: https://bit.ly/cnp-paas-review
    Event: https://sforce.co/1yYgEPM

    Please let us know if we can be of any further assistance.

    Leave a comment:


  • candace.strickland
    replied
    Yes, please update. I have given you access.
    Thanks

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @candace.strickland

    The reason for above error is updating of record in the asynchronous form. We simply reposted the data and it fixed it.

    However, we found that you are a version behind. If you allow us we will upgrade your instance with latest versions of our apps.

    Leave a comment:


  • candace.strickland
    replied
    Thank you.
    Is it possible to know what caused the error in case it happens again? We do not currently have an IT person in-office, but I want to make sure it was not something we caused on our end.

    Leave a comment:


  • CnP.Support.MA
    replied
    Good day candace.strickland :

    Can you please check now, and let us know for further assistance.

    Leave a comment:


  • candace.strickland
    replied
    Org ID: 32192

    Leave a comment:


  • candace.strickland
    started a topic Upsert Failed Error

    Upsert Failed Error

    Can you tell me what is causing this error and what I need to do to fix it?
    Login is granted
    Date: 1/31/2018

    Hi Candace Strickland,
    Sorry, but we have encountered an error while posting the data to your Salesforce account.

    Additional information:
    • Order number: 32192-1801311627279106009
    • Contact name: austin King
    • Transaction Result: Authorized
    • C&P Data ID: 14854
    • Organization ID: 00Dj0000000JAWN
    • Organization Name: Faith In Practice
    • Applications : Application Name: CnP_FaaS-Version Number : FaaS.20170829.001.041.000
      Installed Packages: 5.1710020002-9.1711120009-5.1711040014
    System response:

    "Upsert failed. First exception on row 0; first error: UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record or 1 records: a0lj00000010532AAA: []"

    Please check the following link for details:

    https://na55.salesforce.com/a1mf1000001zXVZ
    If you need further assistance please submit a support ticket at http://Help.ClickandPledge.com
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