Upsert Failed Error

[candace.strickland]

Can you tell me what is causing this error and what I need to do to fix it?
Login is granted

Date: 1/31/2018 Hi Candace Strickland,

Sorry, but we have encountered an error while posting the data to your Salesforce account. Additional information: Order number: 32192-1801311627279106009 Contact name: austin King Transaction Result: Authorized C&P Data ID: 14854 Organization ID: 00Dj0000000JAWN Organization Name: Faith In Practice Applications : Application Name: CnP_FaaS-Version Number : FaaS.20170829.001.041.000 Installed Packages: 5.1710020002-9.1711120009-5.1711040014 System response: "Upsert failed. First exception on row 0; first error: UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record or 1 records: a0lj00000010532AAA: []" Please check the following link for details: https://na55.salesforce.com/a1mf1000001zXVZ If you need further assistance please submit a support ticket at http://Help.ClickandPledge.com

[candace.strickland]

Org ID: 32192

[CnP.Support.MA]

Good day candace.strickland :

Can you please check now, and let us know for further assistance.

[candace.strickland]

Thank you.
Is it possible to know what caused the error in case it happens again? We do not currently have an IT person in-office, but I want to make sure it was not something we caused on our end.

[CnP.Support.AM]

Good day @candace.strickland

The reason for above error is updating of record in the asynchronous form. We simply reposted the data and it fixed it.

However, we found that you are a version behind. If you allow us we will upgrade your instance with latest versions of our apps.

[candace.strickland]

Yes, please update. I have given you access.
Thanks

[CnP.Support.AM]

Good day @candace.strickland

We have upgraded your Salesforce instance as requested.

It is highly recommended that you login to the Connect & re-establish the connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

To establish connection please see the following KB article: https://cnp.mn/Salesforce-Connection

Release notes:

PaaS 9.1712130006:
Release notes: http://cnp.mn/91712130006

Event 5.1712040018:
Release notes: http://cnp.mn/51712040018

You may also join our Power of Us Hub: https://bit.ly/1cO852O

Please - We also love to know what you think about our platform. Please review our apps on AppExchange:

Payment: https://bit.ly/cnp-paas-review
Event: https://sforce.co/1yYgEPM

Please let us know if we can be of any further assistance.