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Error Report: UNKNOWN EXCEPTION

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  • Error Report: UNKNOWN EXCEPTION

    I receive an error report each time someone completes a paid transaction with our organization stating that I am attempting to create a duplicate record. Is this because we still have our legacy click and pledge portal?
    I'm attempting to slowly transfer all of our donations and events to the new click and pledge portal and salesforce event management. I would like to begin using the new portal for our general donations, but am concerned about receiving the donations after receiving error reports with each transaction.

    I've attached a photo of the error report I receive with each paid transaction.
    Our ID is: 00D410000014eQ9
    Click and pledge has access to the account.

    Thank you!

  • #2
    Good day Ansley.Fennell

    You have posted this message to the API Class Library channel. Is this related to a custom program you have written? The API Class Library is the app that developers use to develop completely customized solutions.

    Please elaborate which application is being used.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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