Provide Salesforce engineer the code for Paas_Class

[[email protected]]

I've already emailed my relationship manager the following but due to the nature of the issue & our urgency I'm requesting help here as well:

Outline: We have a rather urgent issue that I’ve been troubleshooting with Salesforce recently, where there are outbound calls through the code executing the Paas_class component. Somewhere, the call is dropping a portion of the execution, after the payment is processed but before it’s written back to our instance, a very small percentage of the time. We know this is happening because C&P is processing the payment, but the transaction information does not get written back to Salesforce. Of course, there’s been a negative impact to our customers so we’re working diligently to fix it as quickly as possible.

The question I have for you is this: can you share with me and/or the Salesforce Support engineer the code in the PAAS_class component? If not, and I’m aware the sensitive and proprietary nature of the code there, can we coordinate a call with your developers, our developers and Salesforce in the next day or so? Salesforce is unable to escalate this issue to the engineers that really would provide better assistance, unless we can get them further detail.

[CnP.Support]

Good day!

Have you considered using the C&P Bridge? We have a component that is outside our C&P Data and is a stand alone object that our API posts to it. If you install the C&P Bridge, the XML data posts back to the bridge and you can parse it and use it.

Here is the bridge info: http://forums.clickandpledge.com/for...&highligh=

Using the Bridge you can easily see the entire result when it posts back to Salesforce. Since bridge is a standalone we do not take any actions on it. With C&P Data object we have a lot of actions and triggers that may interfere with your program but the Bridge is simply there for you. If our API detects the bridge it will post the same data that it posts to the C&P Data to the C&P Bridge also.

Any thoughts?

[[email protected]]

We use the bridge. The bridge will not solve the issue we are having.

We have a process around a parent paying the application fee prior to getting access to additional features. The transaction information is the basis for the additional code we have that "flips the switch" for these other features. When we have 15000-20000 applications coming in each week, the 1% of dropped API calls is impacting 150-200 people each week. This number is just too high and is causing poor customer satisfaction.

We really need the code within the Paas_class library to troubleshoot this issue.

[[email protected]]

Thanks, I'm not at all familiar with the C&P Bridge. Can you post a link to more info so that I can educate myself?

[CnP.Support]

Good day @Andrea,

C&P Bridge is not a publicly advertised product. It is for developers that develop custom codes based on our API Class Library.

In the presence of the Bridge we post the C&P Data to the Bridge and since that we do not perform any actions on that record the developer can use it for the custom program being developed. A lot of third party developers use our Bridge behind the scene for custom programs.

Bridge is simply a duplicate copy of the info in the C&P Data. Here is how you can download and install it: http://forums.clickandpledge.com/for...&highligh=

If you do not have a custom code that uses our class library we do not recommend installing that app. Having it will double your storage for C&P Data since the same data posts twice in your instance.

Hope that answers your question.