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EVT Not saving contact info in SFDC

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  • ScottH
    replied
    Attached XML cnp_data_xml.txt

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Would you please grant us login access and the order number so we can review the XML and the data.

    Leave a comment:


  • ScottH
    replied
    The shipping information is showing in the transaction xml.

    We are not using the shipping cost, but this was the only way I could find in the EVT documentation that would store the address information.
    Is there another way to get the EVT to store the address to the contact?

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Shipping information is ONLY used when there is a shipping cost in the post. Are you posting any shipping costs?

    You may check the C&P Data for the transaction and see if the shipping information is included in the XML.

    Leave a comment:


  • ScottH
    started a topic EVT Not saving contact info in SFDC

    EVT Not saving contact info in SFDC

    Our EVT iframe is loaded with a url that contains shipping address information and it is not being saved after the EVT is submitted.

    We have the fields mapped in settings.

    Any help would be great.
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