Announcement

Collapse
No announcement yet.

EVT Not saving contact info in SFDC

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
  • #1

    EVT Not saving contact info in SFDC

    Our EVT iframe is loaded with a url that contains shipping address information and it is not being saved after the EVT is submitted.

    We have the fields mapped in settings.

    Any help would be great.
    Tags: None
  • #2
    Good day!

    Shipping information is ONLY used when there is a shipping cost in the post. Are you posting any shipping costs?

    You may check the C&P Data for the transaction and see if the shipping information is included in the XML.
    Regards,
    Click & Pledge Support Department

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

    Comment

    • #3
      The shipping information is showing in the transaction xml.

      We are not using the shipping cost, but this was the only way I could find in the EVT documentation that would store the address information.
      Is there another way to get the EVT to store the address to the contact?

      Comment

      • #4
        Good day!

        Would you please grant us login access and the order number so we can review the XML and the data.
        Regards,
        Click & Pledge Support Department

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

        Comment

        • #5
          Attached XML cnp_data_xml.txt

          Comment

          Previous template Next
          Working...
          X