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  • CnP.LiveSupport.AB
    replied
    We understand your point and will work to resolve this issue.

    Leave a comment:


  • Cafe1040IT
    replied
    There is no longer an error. This was during the downtime. All of our giving pages with direct links went to the support forum page saying that there was a network outage. That is a great page for admins, but it's really confusing for our donors, so we'd prefer that instead direct links redirect to either our own branded page or to a C&P page that just looks better and has simple information that there is a network outage and to try again later.

    Here is a link to a giving page for reference, it is working now.

    https://connect.clickandpledge.com/w...5-f517e92ff60b

    Leave a comment:


  • CnP.LiveSupport.AB
    replied
    Cafe1040IT ,

    Could you provide the link to the payment form where this is occurring?

    Leave a comment:


  • Cafe1040IT
    started a topic System Error Page

    System Error Page

    Can you please give us the option to create a branded error page when there is a system error? Currently it links to a support forum topic from February, which is VERY confusing for donors. Best case is for you to give us the option to make our own page that our forms link to. I'd even accept a nicely created page that you create, but linking to a support forum for the average donor is really confusing and could make them lose trust in the integrity of our system.
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