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  • System Error Page

    Can you please give us the option to create a branded error page when there is a system error? Currently it links to a support forum topic from February, which is VERY confusing for donors. Best case is for you to give us the option to make our own page that our forms link to. I'd even accept a nicely created page that you create, but linking to a support forum for the average donor is really confusing and could make them lose trust in the integrity of our system.

  • #2
    Cafe1040IT ,

    Could you provide the link to the payment form where this is occurring?

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

    Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
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    • #3
      There is no longer an error. This was during the downtime. All of our giving pages with direct links went to the support forum page saying that there was a network outage. That is a great page for admins, but it's really confusing for our donors, so we'd prefer that instead direct links redirect to either our own branded page or to a C&P page that just looks better and has simple information that there is a network outage and to try again later.

      Here is a link to a giving page for reference, it is working now.

      https://connect.clickandpledge.com/w...5-f517e92ff60b

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      • #4
        We understand your point and will work to resolve this issue.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

        Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
        Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

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