Remove Social Comment from Connect donation pages

[edurkee]

The Social Comment is a different field from Custom Questions, but we can't remove it so we have redundant fields available for writing a comment along with a donation. If Custom Questions is the only way to map a comment into Salesforce, we should be able to disable and remove Social Comments and use only Custom Questions in it's place so there is no duplication of the comment field.

[CnP.Support]

Good day!

The social comment posts as both Custom Question and the social comment field. The node for social comment will be used in the future since we (C&P) will have full control over its use and as such it will be used as feeds - since we know exactly what & where it is. If we were to use the custom questions then an org may use the same name for a different purpose.

Hope that answers your question. We love new ideas so feel free to let us know how we can improve the platform.

[edurkee]

If this is the case, why have we not been able to map social comment into Salesforce via custom questions? I literally just went through this with your support team and they recommended the redundant duplication of the Social Comment and a Custom Question because there was no other option.

[CnP.Support]

Good day!

Social comment is not available as it is a specific tag that may not be used by others. See below: Both sections of the C&P Data are part of the same transaction's data.




and




We provided the custom question so those that need it can map it within a general framework of mapping.

Hope that answers your question.