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Remove Social Comment from Connect donation pages

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  • Remove Social Comment from Connect donation pages

    The Social Comment is a different field from Custom Questions, but we can't remove it so we have redundant fields available for writing a comment along with a donation. If Custom Questions is the only way to map a comment into Salesforce, we should be able to disable and remove Social Comments and use only Custom Questions in it's place so there is no duplication of the comment field.

  • #2
    Good day!

    The social comment posts as both Custom Question and the social comment field. The node for social comment will be used in the future since we (C&P) will have full control over its use and as such it will be used as feeds - since we know exactly what & where it is. If we were to use the custom questions then an org may use the same name for a different purpose.

    Hope that answers your question. We love new ideas so feel free to let us know how we can improve the platform.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      If this is the case, why have we not been able to map social comment into Salesforce via custom questions? I literally just went through this with your support team and they recommended the redundant duplication of the Social Comment and a Custom Question because there was no other option.

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      • #4
        Good day!

        Social comment is not available as it is a specific tag that may not be used by others. See below: Both sections of the C&P Data are part of the same transaction's data.

        Click image for larger version

Name:	SocialComment.jpg
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        and

        Click image for larger version

Name:	PublicComment.jpg
Views:	9
Size:	30.9 KB
ID:	22498


        We provided the custom question so those that need it can map it within a general framework of mapping.

        Hope that answers your question.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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