Discount Plans - Tax deductible amount doesn't change

[ileanacampk]

When I apply a coupon using a discount plan, the Net Total is decreased correctly, but the Total Tax Deductible is not. Can this be addressed so that the Total Tax Deductible also decreases when the coupon is applied?

[CnP.Support]

Good day!

May I ask which product you are referring to?

[ileanacampk]

I created a salesforce event called BENEFIT WEEKEND 2014 OVERNIGHT. For that event, i created several products to purchase through registration. I then created several discounts that can be applied to the different products. It seems that it does not matter which product or discount I apply, the Total Tax Deductible does not match the Net Total.

[CnP.Support]

Good day!

I have asked the test team to review this case and will get back to you.

I believe this was addressed in the latest release due out next week (you may download the beta & test it) but need to confirm.

[ileanacampk]

Great, thanks. I will wait to hear back!

[ileanacampk]

I am checking back about this. Has this issue been resolved? It is confusing my customers!!

[CnP.Support]

Good day!

This issue was resolved in the previous release.

I suggest that you upgrade to the latest version which was released today. Please see: http://forums.clickandpledge.com/showthread.php?t=1909

Please let us know if you still experience the issue.

In the previous release where this was fixed we simply deduct the discount from both the level and its associated discount. If the discount exceeds the tax deductible portion then the deductible will become 0.