Announcement

Collapse
No announcement yet.

Swiper app sign-in issues

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Swiper app sign-in issues

    Hello,

    I recently received a Swiper1, and have been trying to log in through the app. After putting in my account information and clicking the "get the code" button, a message pops up saying it is an invalid entry. Do I need to do something in the back end of our account to allow me to sign into this mobile app?


    Thanks!

  • #2
    Good day @vredding

    Would you please confirm that you are entering the Account# and user email ID correctly? We see that error in case either information is not correct. Please share the C&P Account# and the userID you trying to login with so that we can review it.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Hello, yes, I've done it over a few days and in a few different ways with the same pop-up showing.

      My email ID is [email protected] and the account # is 61176.

      Thanks!

      Comment


      • #4
        Good day @vredding

        We reviewed and noticed that your User profile has limited access.

        Your user profile is MarComm' and doesn't have Swiper1 App access. Please ask 'Admin (System Profile)' for Swiper1 access. KB article https://support.clickandpledge.com/s/article/connect-manage-users

        Click image for larger version

Name:	User Profile.jpg
Views:	49
Size:	64.1 KB
ID:	65348
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

        Working...
        X