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  • Registration Not Available on Swiper1

    We are setting up the app to be able to make tickets at the front desk. We are getting an error on Swiper1 when we click register in the event and it is saying "Registration not Available". We have made an event that has active start and end dates and active registrant levels. I have check and the users for Swiper1 are active and have active start and end dates.

    We are using up to date Even Manager and Swiper1 (we have check on IOS and Android)
    Swiper1: Version-10.2005050506
    C&P:
    Click & Pledge PaaS Class Library 6.2004010001 [Release Date: 4/1/2020]
    Click & Pledge Payment as a Service 9.2004220013 [Release Date: 4/1/2020]
    Click & Pledge Events 5.2004120014 [Release Date: 4/1/2020]
    The user has check status on Swiper1 (Which is Authorized). We have also synced salesforce on select event page and detailed event page. In the event manager - check in & check-out - swiper1 enable levels are set to enable and have active dates.

    I was on the zoom call for 1.5 hours and they were unable to find the issue. At this point, I am believing it is just a bug.

    You have access to my Salesforce instance and the event we are trying to make it work on is TEST June 22 10 a.m. Timed Tickets.

    Let me know if you need anymore information!

  • #2
    Good day @bendchristie

    We just reviewed the event in the question i.e. TEST June 22 10 a.m. Timed Tickets and found that it is in Inactive mode which is the reason it is not listing.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Unfortunately, I don't think that was the problem. I changed it to test mode (and re-synced swiper1) and it still doesn't work. I tried it on the June 22 10 a.m. Timed Tickets event which is currently active and it still doesn't work. The test environment is a clone of this event.

      Comment


      • #4
        Ok, we reviewed further and found that it is a permission issue. We have fixed it.

        Please check and let us know if you find any issues.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          IT WORKS!!! Thank you.

          Is it a global permission so, all the events will work now and all current and new swiper1 accounts will work with is (assuming they are authorized)?
          Also were was the permission selection located? I looked everywhere and at every setting I possible could.

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          • #6
            Yes, all events will work now. There was permission missing for Site Guest User for Campaign object which is required.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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