Issue with Swiper1 and Salesforce Autoresponder

[jamietsauer]

I'm having issues with transactions processed with the Swiper consistently triggering the C&P Autoresponder in Salesforce. Am not having this issue with Virtual Terminal. C&P Order #30297-1810291703293996190. The SKU I'm passing is FTM. I've granted 1 week access. Org ID: 00Di0000000HXaF

[CnP.Support.AM]

Good day @jamietsauer

We reviewed and found there is NO autoresponder fired for the following order number: 30297-1810291703293996190

https://texasappleseed.my.salesforce.com/0030Z00003Fv0Lr

[jamietsauer]

Yes, I understand that there was no NO autoresponder fired for the following order number: 30297-1810291703293996190. I am trying to find out WHY. The settings were the same for order #30297-181029175850974, the only difference being was that this was via Virtual Terminal and the prior transaction was via Swiper1. Can you help?

[CnP.Support.AM]

Good day @jamietsauer

Sorry but I am bit confused by your question. Are you were expecting to fire the autoresponder for the order# 30297-1810291703293996190? Your first post sounds like, it should not fire the responder and in the second post, you are expecting to fire the responder.

Would you please make it clear what exactly you are expecting with Autoresponder?

Looking forward to hearing back from you.

[jamietsauer]

Yes, I am expecting it to fire the responder. Transaction should have passed the SKU: FTM to trigger the auto responder.

[CnP.Support.AM]

Okay, would you please share the Responder name you are expecting to fire for above order number?

[jamietsauer]

GAD Fund the Mission Thank You

[CnP.Support.AM]

Good day @jamietsauer

Please see:

C&P Data Order# 30297-1810291703293996190



As you can see there is NO email address for the Swiper1 transaction. Please note that Autoresponder will fire only if the email exists for the respective transaction data.

Hope that answers your question. Please let us know if we can be of any further assistance.

[jamietsauer]

Okay, I thought that when we converted the contact (a contact with an email address) that the Responder would be triggered. Why is that not the case?

[CnP.Support.AM]

Good day @jamietsauer

The system is designed that way, it fires based on the initial transaction person email, not the existing one.