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Issue with Swiper1 and Salesforce Autoresponder

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  • Issue with Swiper1 and Salesforce Autoresponder

    I'm having issues with transactions processed with the Swiper consistently triggering the C&P Autoresponder in Salesforce. Am not having this issue with Virtual Terminal. C&P Order #30297-1810291703293996190. The SKU I'm passing is FTM. I've granted 1 week access. Org ID: 00Di0000000HXaF

  • #2
    Good day @jamietsauer

    We reviewed and found there is NO autoresponder fired for the following order number: 30297-1810291703293996190

    https://texasappleseed.my.salesforce...030Z00003Fv0Lr

    Click image for larger version

Name:	Autoresponder.jpg
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ID:	43071

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Yes, I understand that there was no NO autoresponder fired for the following order number: 30297-1810291703293996190. I am trying to find out WHY. The settings were the same for order #30297-181029175850974, the only difference being was that this was via Virtual Terminal and the prior transaction was via Swiper1. Can you help?

      Comment


      • #4
        Good day @jamietsauer

        Sorry but I am bit confused by your question. Are you were expecting to fire the autoresponder for the order# 30297-1810291703293996190? Your first post sounds like, it should not fire the responder and in the second post, you are expecting to fire the responder.

        Would you please make it clear what exactly you are expecting with Autoresponder?

        Looking forward to hearing back from you.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Yes, I am expecting it to fire the responder. Transaction should have passed the SKU: FTM to trigger the auto responder.

          Comment


          • #6
            Okay, would you please share the Responder name you are expecting to fire for above order number?
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              GAD Fund the Mission Thank You

              Comment


              • #8
                Good day @jamietsauer

                Please see:

                C&P Data Order# 30297-1810291703293996190

                Click image for larger version

Name:	Swiper1 transaction.jpg
Views:	19
Size:	144.1 KB
ID:	43132

                As you can see there is NO email address for the Swiper1 transaction. Please note that Autoresponder will fire only if the email exists for the respective transaction data.

                Hope that answers your question. Please let us know if we can be of any further assistance.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Okay, I thought that when we converted the contact (a contact with an email address) that the Responder would be triggered. Why is that not the case?

                  Comment


                  • #10
                    Good day @jamietsauer

                    The system is designed that way, it fires based on the initial transaction person email, not the existing one.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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