Swiper1 Bluetooth Timeout

[donhemrickjr]

We used three (3) swiper1 bluetooth devices for POS checkout at our Tree Sale last Saturday, along with the following tablets:
Samsung Galaxy Tab E Lite- SM-T113 (2 of these)
Android Version 4.4.4

Samsung Galaxy Tab A- SM-T350 (1 of these)
Android Version 7.1.1
The issue is that the Swiper1s time'd out after 60 seconds and then would not necessarily reconnect to the same Samsung tablet and so charges were getting crossed. We ended up having to only use one Swiper1 reader along with our old Square reader. We established the bluetooth connection through the Swiper1 Device Manager. In Device Manager, there is no way to assign unique names to each device to verify the proper Swiper1 to tablet connection. We have another Tree Sale coming up this Saturday. If there is not a software/configuration resolution, we would like to know if we can direct connect a micro USB cable from the tablet to the charging port of the Swiper1, rather than using Bluetooth.

[CnP.Support]

Good day donhemrickjr

We are confident that the Swiper1 hardware devices were mixed up since it is practically impossible for one Swiper1 hardware to transact on another mobile phone. We have tested this with over 20 devices set up and turning them on and off randomly and testing. We did this test again following your post and in 100% of all tests all devices connected to the original phones / tablets that they were connected to.

I would like to explain how the Andorid & iOS Swiper1 work with the Swiper1 hardware.

1. All devices have their own serial numbers as identified on the box. The serial number that shows up on the Swiper1 > Devices listing is the same one that is on the plastic box the Swiper1 is in.
2. If a Swiper1 hardware is shut down it will automatically connect to the Swiper1 app it was originally connected to. At the time a card is swiped the hardware will connect to the Swiper1 app it was connected to prior to power down.

One problem we have seen with those reporting problems is their attempt to connect Swiper1 hardware using the mobile phone's operating system Bluetooth connection setting. This does not work as all connections have to be done in the Swiper1 app > Settings

Before posting a reply to this post we had our test team follow through a detailed test of the scenario with 20 tablets and phones as well as Swiper1 hardware for a detailed test and in no condition a Swiper1 hardware lost its connection and connected to another device. It is best if you label each of your Swiper1 hardware devices with its serial number as it is the exact one that shows up in the device list.

You also stated that the remaining does not work. Please note that when you rename a connection in your mobile phone the phone is assigning a name to the device for its local use. It has no way of re-writing the hardware chip on the Swiper1 hardware.

The Bluetooth devices are purely a Bluetooth communication and not cabled so you cannot connect it via the cable.

One idea we are working on is to figure out a way to have the devices blink based on a button in the Swiper1 app. For example a button on the UI that you can click and make the Swiper1 hardware blink so it can be identified as the connected hardware. This can help with having a number of Swiper1's laying around and figuring out which one is which, in the absence of proper marking.

I hope that helps .. please try to mark the Swiper1's per their box serial number to minimize the chance of mixing them up.

[donhemrickjr]

Thank you very much for the exhaustive testing. We do not see a Devices listing with serial numbers. We have marked the Swiper1 devices with simple A, B, C lettering. Attached is what we are seeing on a tablet and iphone in Device Mgr with two devices active. We can select one to connect but we would be guessing as to which one we are connecting to.

[CnP.Support]

Good day!

Hmmm! I see the issue.

Your order is one of the 3 orders that were shipped before we realized the possible issue. The manufacturer shipped the devices with Swiper1 as the configured name, which was unfortunate. We developed an internal app that we used to rename the chip with the new name which is Swiper1-xxxxxxx where xxxxxx is the last few digits of the serial number.

Someone from our team will contact you regarding this and will send you the .apk for renaming the devices. Using the APK you may rename it to anything you want. Please note that the apk is for our internal use and "not prety-ized" (if that is a word).

You will be contacted later today. Sorry for the trouble.

[donhemrickjr]

Can we get that APK with some instructions? We need to get this fixed by tomorrow. Thanks!

[CnP.Support.SW]

donhemrickjr I sent the apk and instructions to your email account last night. My first attempt was rejected because I sent the APK "bare".. the 2nd time I put it in a zip file and it seemed to go through. Please check your inbox...and your junk folder for and email with subject line "Changing Bluetooth name on Swiper1"

[donhemrickjr]

I checked inbox and junk folder. Try resending to [email protected] and [email protected]

[CnP.Support.SW]

donhemrickjr I resent the email but with no attachment. Instead I included a download link for you. It's password protected, but the pw is included in the email. Also, the link will expire in 7 days or when I remove it, whichever comes first. Let me know if you got the file and if you have any questions.
FYI - I sent this email before I saw your last post. If you don't get it I will send again to both accounts. And send from another email address.