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Swiper1 Error message [Transaction Status-Please enter valid payment information.-OK]

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  • Swiper1 Error message [Transaction Status-Please enter valid payment information.-OK]

    Getting Error message after pressing OK to Process,
    In test mode,
    In production mode,
    When payment information is entered manually
    When it is entered via bluetooth swiper1,
    I have tried multiple cards, swiped as well as chip inserted.
    I have uninstalled/reinstalled the app.
    I have reset all fields to default and started over
    I have cleared local database
    ...and I still get the error message.

    Error message:
    Transaction Status (orange background)
    Please enter valid payment information (white background)
    OK (Black background)

    I am using a Samsung Galaxy S8+
    Android version 8.0.0
    Swiper1 version 9.000.014

    Please advise. Thank You.

  • #2
    Good day heidi.adcock@engeye.org

    Please try again and let us know if it is working in production mode. We have tested your account and it works. We updated a few parameters in your account and tested it locally and all is working.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Good morning,

      First, thank you for your attention in this matter.
      Unfortunately, I still get the same error message. Just tried with reader and manually, test and production mode.

      Comment


      • #4
        Good day @heidi.adcock@engeye.org

        We assume that the above issue has been resolved as we found a number of transactions processed in your account through Swiper1 after your last post:

        Click image for larger version

Name:	Connect Swiper1.jpg
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ID:	41570
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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