Swiper1 New Bluetooth not compatible with iOS 11?

[lanirowe]

Hi. An organization I work with just ordered your new Swiper1 bluetooth devices but they are not being read by their iPad5 iOS 11.0.2 devices. 11 has been out for almost a year now, is your new bluetooth device not compatible with 11? Account 50435. Is there a way I can have someone help troubleshoot this issue with them? Thanks, Lani

[CnP.Support.AM]

Good day @lanirowe

It is compatible with iOS11. May I know the issue you are facing? Please share more information so that we can know whats going on.

[NYIMC]

I signed into swiper1 on my ipad 5 (operating system 11.0.2 (15A421), model is MP2F2LL/A) and went to Device Manager to choose Swiper1-Bluetooth. I turned on the swiper1 bluetooth device and clicked Saved Changes. Then, a notification popped up saying "Please connect Swiper 1 Bluetooth and try again."

I went to my ipad Settings to verify the bluetooth was on and it was. On the list of things to connect to, I saw Swiper1. I clicked on that and the notification said: "Pairing Unsucessful: Swiper1 is not supported."

I tried to turn on and off my bluetooth and tried multiple times to connect ipad with swiper 1 bluetooth with no success.

[CnP.Support.AM]

Good day @NYIMC

Would you please confirm that you are at the latest version of the Swiper1?

Are you able to see the list of 'Available Swiper1 Bluetooth Devices' in Swiper1 App >> Device Manager? If you see the list of 'Available Swiper1 Bluetooth Devices' that is where you need to select and click on Save.

[NYIMC]

I just updated the latest version today (updated 3 days ago) and tried again. It did not connect with the bluetooth device.

Are you able to see the list of 'Available Swiper1 Bluetooth Devices' in Swiper1 App >> Device Manager? If you see the list of 'Available Swiper1 Bluetooth Devices' that is where you need to select and click on Save.
Yes, but it still said when I tried to choose the Bluetooth option, it said "No bluetooth devices detected. Make sure your Swiper1 device is turned on and try again" However my device is on and the yellow light is blinking.

[CnP.Support.AM]

Good day @NYIMC

I would like to walk you through the step by step instructions to connect the Bluetooth device:

1. Phone Settings >> Turn ON the Bluetooth
2. Open Swiper1 App
3. Navigate to Device Manager
4. Turn ON Swiper1 Bluetooth
5. Here you will see the list of "Available Swiper1 Bluetooth Devices" as shown in the below image:


6. Simply select the device and click on Save Changes.

Please make sure that you are following the above steps.

[NYIMC]

i was able to connect to bluetooth but when i try to insert the card in the reader, it says "card not inserted properly, please remove and try again" I tried mutliple times at different sides of the card. can you help ?

[NYIMC]

nevermind, figured it out. thanks!