Error when requesting a verification code on the app

[fmoss]

I'll check with our system admins.

[fmoss]

I have a green light. What do you need from me?

[fmoss]

I'm currently attending C&P office hours, but will respond to a message here when it's posted. Please let me know what you need me to do to temporarily change my user email address.

[CnP.Support]

fmoss

We have changed your email to our Swiper1 test team and they logged in without any issue.

Please see the image below: We changed your email in Connect to our own email and set the Code as was received in email - logged in without any issues on an iPad.



May I ask that you try this on a mobile phone using mobile data and not your local wifi. We do not see any issues with your userid.

[fmoss]

Amanda was able to replicate the issue while sharing her screen. She says that she's texting with you about this now.

[CnP.Support]

fmoss

PLEASE either work with us on the forum or work with support.

We will close this case as you are working with live support.