Error when requesting a verification code on the app

[fmoss]

When I try to log into the App, and click get the code, I get the following error message. "Invalid entry, Please try again". Please let me know if there's a setting that I can adjust to have the code request work.

[CnP.Support]

Good day fmoss

May I ask which OS you are using Swiper1 with? Android or iOS? Also the model of the device you are using.

[fmoss]

This is an iPad (OS 11.2.1) model MH0W2LL/A.

[CnP.Support]

Good day!

This can happen if your user does not have Swiper1 access in Connect. Have you checked to see if you have permission to access Swiper1? Also, not that it is related to this case, but please make sure you have the latest version. The latest version is shown below.

[fmoss]

I've logged into the Connect Portal. How do I check to see if I have permission to access Swiper1?

[fmoss]

I've heard back from our Salesforce Admin. He confirms that I have access in connect to Swiper1.

[CnP.Support]

Good day!

Please check: http://help.clickandpledge.com/custo...t-manage-users

To login to Swiper1, Salesforce is totally out of the loop. You will need to have access in Connect. Please login to Connect and check your user to make sure you have Swiper1 access.

If you cannot login to Swiper1 it means Connect does not give you permission to login.

Salesforce access comes if you want to access Salesforce data from Swiper1.

[fmoss]

I've heard back from our Salesforce Admin. He confirms that I have access in connect to Swiper1.

[CnP.Support]

Good day fmoss

May I ask what is the userid you are using?

[fmoss]

Events Check-In

[CnP.Support]

fmoss

Now I am confused.

Are you able to login to Swiper1? First screen of Swiper1 when you open it. It requires an email userid?

I am not sure I understand your answer: Events check-in

[fmoss]

ast*****@r****.org

[CnP.Support]

Good day!

I just requested a code to be sent to your email. Have you received it?

[fmoss]

I did. When I entered it I got the error "Error occurd while authenticating. Please contact your administrator."

[CnP.Support]

Is it OK if we change your email in Connect temporarily to test your account?

We are unable to duplicate this issue locally but would like to test it with your account. Needless to say your network is quite secure, based on our previous experience with your organization. We would like to test the account by changing your email to our test account and then revert it back.

Please let us know if we can proceed.