Swiper1 e-mailed receipt concerns

[jeffmcguire11]

All of our tablets are logged in with the same username (email address). This e-mail address received two transaction receipts from Saturday. My e-mail address is associated with Connect and I received all of the transaction receipts from Saturday. Why would the logged-in email address receive those two receipts only? He already has checked his spam filter.

[CnP.Support.AM]

Good day @jeffmcguire11

Since your email is listed under Patron >> Internal Notification list, you will receive a copy of the receipt for all the transaction processed through your account.



May I know the username who didn't receive the email?

[jeffmcguire11]

[email protected] is the username that received two but not the rest.

[CnP.Support.AM]

Good day @jeffmcguire11

Would you please share a couple of order numbers for which receipt didn't get?

Looking forward to hearing back from you.

[jeffmcguire11]

This order processed a receipt to both e-mail addresses: 39427-1803101225462896203

This order processed a receipt to only [email protected] : 39427-1803101223234073000

[CnP.Support.AM]

Good day @jeffmcguire11

We reviewed the logs for both of the order numbers and found that for the following order#39427-1803101225462896203 this email: [email protected] is listed under notification list, hence it received the copy of receipt whereas the other one doesn't have the email listed.

Please login with that user in Swiper1 App in all the devices and add that email in notification list under Swiper1 App >> Receipt Settings then moving forward that email will receive a copy of the receipt.

[jeffmcguire11]

Thanks for your help with this! I'm surprised this setting was different, especially when they use the Backup/Restore function.