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I continually receive this error message from manual key entry. I do not have a cc reader on-hand. Yes, our Swiper1 is in "Live" mode. I have tried different cards. I can even match my info in Contact Lookup For Salesforce.
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Hello? Anybody out there? -
Good day jeffmcguire11
Sorry but we have missed this post.
What is your C&P account number? Please always post your account number through which you are logging in so we know which account to review. We have clients / consultants that manage many accounts and we never know which one is being referred to.Regards,
Click & Pledge Support Department
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Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/Comment
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Regards,
Click & Pledge Support Department
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/Comment
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Click & Pledge acct #: 39427
We have successfully been using 4 Samsung Galaxy 10.1 tablets (OS 4.1.2) with Swiper1 credit card swipe iiiComment
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Update: the 4 Samsung tablets receive this error message using the Swiper1 cc swipe as wellComment
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jeffmcguire11
So what is going on in your case is that the Swiper1 hardware works when you swipe the card but when you manually enter it the error appears? The issue is ONLY with the manual transaction and NOT the Swiper1 hardware swipes?Regards,
Click & Pledge Support Department
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/Comment
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See my previous post; just posted right before yours with UpdateComment
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jeffmcguire11
We are testing and cannot duplicate it. We are charging live cards on your account in Swiper1 and trying to see what may cause this. You will receive a number of receipts and just note that they being done by our team as we are testing it, hoping to duplicate your issue.
So far we are not seeing any problems but still testing.Regards,
Click & Pledge Support Department
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/Comment
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How would you test this without using a Samsung Galaxy 10.1 tablet?Comment
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I haven't tried a factory reset of the device which I hesitate to do. Please advise.Comment
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jeffmcguire11
Please just hang in there while we are testing. Please do not do anything.
We think the issue is a net issue. We can duplicate it if the device is not on the net or has network issue. Would you please test and see if the device connects to the net - does the browser work going to a public site?Regards,
Click & Pledge Support Department
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/Comment
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jeffmcguire11
Would you please leave it in Production mode and test a transaction with the 4111 test card number. We want to see if you are getting a decline message.Regards,
Click & Pledge Support Department
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/Comment
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Yes, connecting to internet. I will try the test next.
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Same transaction status error: Please enter valid payment information.Comment
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