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Programming issue with Email Receipt

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  • Programming issue with Email Receipt

    I am using the mobile app on Samsung Edge 7. Under Receipt Settings:Email Receipt:Receipt Header, I entered "Thank You" and clicked Save Changes. Then I made a test purchase and received the email receipt. Then I went back into same area, erased "Thank You", added different text and saved. I made another test purchase, received the email receipt and it still showed "Thank You". I repeated same action and still got same result.

    Secondly, I entered 3 paragraphs in the Terms & Conditions on the same Email Receipt settings and when I justified the 3rd paragraph to create two spaces, the entire 3rd paragraph vanished. I clicked Cancel, returned to Email Receipt settings but the 3rd paragraph was still missing.

  • #2
    Good day @jeffmcguire11

    You will need to edit the respective receipt in Connect and include the "Receipt Header" from receipt element to appear in the receipts. However, we have made that change for you so moving forward it appears on the receipts.

    Regarding the terms & conditions, we have identified the issue and will be addressed in the next update.

    Sorry for the inconvenience.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    • #3
      Thanks! Can you tell me specifically where in Connect you made this change?
      Am I able to use those custom receipts with the Swiper1 transactions?


      Will the new update allow for breaks between paragraphs in Terms & Conditions?

      FYI - The receipt header does not allow an ! to be entered
      Last edited by jeffmcguire11; 12-08-2017, 09:35 AM.

      Comment


      • #4
        Good day @jeffmcguire11

        Please review this: http://help.clickandpledge.com/custo...nnect-receipts

        Yes, you may create the custom receipts in Connect and sent it based on Campaign.

        Regarding the T&C, there will be breaks in between paragraphs.

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Originally posted by CnP.Support.AM View Post
          Good day @jeffmcguire11

          Regarding the T&C, there will be breaks in between paragraphs.
          I made breaks but this is how it came out in received receipt:

          For new individual memberships, follow this link: https://communityimpactcenter.wufoo....jjylu30hpk2ew/ For individual membership renewals, follow this link: https://communityimpactcenter.wufoo....csluvd0sf1zk9/ For church memberships and renewals, follow this link: https://communityimpactcenter.wufoo....me2w891d50syi/ Thank you!

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          • #6
            Good day @jeffmcguire11

            Sorry we don't see the receipt image. I don't see anything in above links related to C&P.

            Would you please share the receipt image so that we can review it?
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              Yes, the above links will change to C&P once we get our forms built and approved. I will attached the receipt, but it looks exactly like the above. I just copied and pasted from the receipt. Click image for larger version

Name:	wca_test_receipt.PNG
Views:	145
Size:	39.3 KB
ID:	36668Click image for larger version

Name:	wca_test_receipt.PNG
Views:	146
Size:	39.3 KB
ID:	36669Click image for larger version

Name:	wca_test_receipt.PNG
Views:	64
Size:	39.3 KB
ID:	36670

              Comment


              • #8
                Good day @jeffmcguire11

                The issue with T&C has been addressed but yet to release at Google Play Store.

                Please hang on there and the next update will address the above issue.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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                • #9
                  Thank you!

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                  • #10
                    When will this be addressed?

                    Comment


                    • #11
                      Good day @jeffmcguire11

                      Sorry for the delay. This has been addressed and released yesterday. Please upgrade to the latest version of Swiper1 from Google Play Store and let us know if you find any issues.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        This looks great! Thanks!

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