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Swiper 1 crashing on Android

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  • Swiper 1 crashing on Android

    I am testing out the purchasing process using Swiper 1 on my Samsung S8 and running into issues. I am able to add items to the cart. I then click on the cart to check out. Then click the orange check out button in the bottom right and the app crashes (provides a Swiper 1 stopped alert). I have restarted the app as well as restarted the phone and the issue persists. Please help. Thanks!

  • #2
    Good day @icanaz

    Sorry for the inconvenience. Are you at latest version of Swiper1 app? If not then please visit to the Google Play Store and update to the latest version and test it.

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Yes, I am on the latest version of Swiper 1. This morning I uninstalled the app, then reinstalled the app and the issue still persists.

      Comment


      • #4
        Good day @icanaz

        We have identified the issue. The issue is specifically with Samsung devices Note 5, Galaxy S6, S7 and S8 - OS 7.0. However, it will be addressed in the next update.

        Sorry for the inconvenience.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          When is the next update scheduled? I have an event coming up and some of our users have a Samsung device.

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          • #6
            Good day @icanaz

            It has been already updated to google play store. Please update your device with latest version and let us know if you find any issues.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              I have Swiper1 version 8.007.013 dated 5/24/2018 on my Galaxy S7. When I try to use the Swiper1 unit, I get "Connecting to Swiper1, please wait..." and then eventually I get "Alert! Please check the selected device in Device Manager." Do I have something set up wrong or is my phone not supported? If not what are my options?

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              • #8
                Good day @SEFAA

                Sorry but Galaxy S7 is not supported.

                Please see: https://forums.clickandpledge.com/fo...ported-devices

                The list is always maintained and is the first post in the Swiper1 channel: https://forums.clickandpledge.com/fo...obile-platform

                & may we ask for a big favor? Please scroll up this page- each time you post an answer or we post a response the person that has posted the original message will be notified. It is always best to start a new thread for new topics, hope you see the problem.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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