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How to purchase a new Swiper?

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  • How to purchase a new Swiper?

    We have a swiper already but we need a second one. I need to know:
    1) Where can I purchase another swiper?
    2) How do I connect it with our existing merchant account for our first swiper?
    3) How quickly can we receive this swiper and get it connected and functioning?

    This is needed urgently and no later than Tuesday, August 22, 2017

  • #2
    Good day @andrea@capecdp.org

    You may purchase the Swiper1 device from Amazon: https://www.amazon.com/Click-Pledge-.../dp/B00JF9L6UK

    Once you get it you may use it directly by plugin the device.

    Please note that you need to select/choice the type of device under Menu > Device Manager:

    Click image for larger version

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    FYI, we do also have an option to scan the card in the latest release:

    Click image for larger version

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    Hope that helps. Let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      My colleagues and I are experiencing serious delays when using the app, particularly when trying to perform event processes. Most of the time, the process completely times out. We all have the latest version of the app. Please advise if there are any other settings that can be changed to speed up the app. We have just purchased extra swipers but we are not currently confident that the app can meet our needs if the functionality does not work.

      Thank you,

      Comment


      • #4
        Good day @andrea@capecdp.org

        Sorry for the inconvenience. May I know in which device you are experiencing above issue? is it an Android or iOS? Please share the device name and version?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I am using an iPhone 5S

          Comment


          • #6
            Good day @andrea@capecdp.org

            I have forwarded this to our testing team as well as to our developers to review the case.

            However, in the meantime you may use the scan option as mentioned in my previous post:

            Click image for larger version

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            Please note, in order to use the scan option, iOS version should be 8 or greater.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Thank you for forwarding to your team. However, the slow part is not related to payment, it is primary related to all of the Event functions, particularly the Register function.

              Comment


              • #8
                ah, thank you for pointing that out. I will update this post shortly.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Good day @andrea@capecdp.org

                  May I know the C&P Event version you have installed in Salesforce? Please share the OrgID and grant us login access to your SF instance.

                  Looking forward to hearing back from you.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    Login access granted

                    C&P Event version = 5.1706020008
                    Org ID = 00Di0000000H8fk

                    Thank you

                    Comment


                    • #11
                      Good day @andrea@capecdp.org

                      We need following information in order to debug the issue:

                      1. Please share the user names who are getting the above issue.
                      2. The devices in the question, does have enough storage space? because we found having low space in the device will face such issues.
                      3. Admin has to give permissions to the Users in Salesforce to get access to all the fields.

                      Looking forward to hearing back from you.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment

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