Device Not Ready

lfeatherstone

Junior Member

Join Date: Aug 2016

Posts: 2
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#1

Device Not Ready

09-14-2016, 01:46 PM

Hi! I've installed the app, logged in with a C&P account, and have a dongle. On the payment screen, when I select Swiper 1 (as opposed to QR- Pay or Quick Pay), it thinks for awhile and then says "Device not Ready" and gives me the option to re-swipe, Manual Entry, or Cancel. Using manual entry in Swiper1 I was able to process a payment.

How do I get my device "ready"?
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CnP.Support.AM

C&P Support

Join Date: Nov 2015

Posts: 6850
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#2

09-16-2016, 06:28 AM

Good day @lfeatherstone

May I know the device name and version?

Regards,
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