Device Not Ready

[CnP.Support.AM]

Good day @lfeatherstone

May I know the device name and version?

[lfeatherstone]

Hi! I've installed the app, logged in with a C&P account, and have a dongle. On the payment screen, when I select Swiper 1 (as opposed to QR- Pay or Quick Pay), it thinks for awhile and then says "Device not Ready" and gives me the option to re-swipe, Manual Entry, or Cancel. Using manual entry in Swiper1 I was able to process a payment.

How do I get my device "ready"?