swiper event settings status blocked

[[email protected]]

When I try to use my Swiper under event settings when I check the status is says it is blocked. Screenshot attached. Any ideas why?

[CnP.Support]

Good day!

Please grant us login access so we can review your Salesforce settings. Since you are referring to event this has to be a Salesforce event integration issue.

Once we have access to your Salesforce we can review & let you know.

[[email protected]]

Login access granted to Salesforce. I want to use the Swiper but not for a specific event, only for a campaign. Do I not need event settings then?

[CnP.Support]

Good day!

No- if your account is connected to Salesforce then all transactions post to Salesforce.

if you are getting the error message you are referring to you are in the Event setting. If you are not using event then don't set it up as you do not need it.