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Swiper1 store manager only displaying first item added

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  • Swiper1 store manager only displaying first item added

    I have the current version of Swiper1 on an iPad, iOS 9.3.1. I am trying to add several items to the "store" for an upcoming event (raffle tickets, donation levels), but it is only displaying the first item I added, a ticket purchase. When I try to re-enter an item, it says the item is already added, but I don't see it anywhere. When I go to transactions, just the one item is available.

    Is this a swiper1 -- iOS issue, or am I doing something wrong? The help pages and videos I have found online make it look like you can just add items and they are automatically visible in the store, but I don't see any troubleshooting advice for when the items don't show up. The categories aren't visible either.

    Help--our event is in 9 days! Thanks!

    New thought: I found this reference in another post about "enabling" SKU, but my screen doesn't show an "enable SKU" but rather the option to turn on "Default SKU". If I am supposed to Enable SKU, where is this option:
    Originally posted by Support.Department View Post
    Good day!

    In Swiper1 go to Settings and enable SKU. For each product then add the SKU.

    I think this will solve your issue.

    Click on the 3 horizontal lines (menu) > Settings > Additional Options > General Settings

    enable the SKU. Then in the product section add the SKU for each product.
    Last edited by Marger; 05-03-2016, 06:07 PM. Reason: Swiper1, event, store manager

  • #2
    Good day!

    We tested this with iOS and see no issues. So let us figure out what is going on in your case.

    Here is what we tested:
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    and creating categories works
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    Is this not what you are seeing? Have you added a category? Does the category add? is the issue with product?
    Last edited by CnP.Support; 05-04-2016, 01:19 PM.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      No, I only see one item, but have added 2 more. The first screen shot is of my attempt to re-add another Raffle ticket item, and it shows that it is already added, but doesn't show up.
      Last edited by Marger; 05-04-2016, 04:42 PM. Reason: I think it's fixed!! Turns out I had to add check boxes to the categories I created, not just add them. Maybe C&P could add this step to the notes? I think that wasn't clear.

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      • #4
        See note above ! It's working now. Turns out you have to check the categories / activate each one after you create them. Can this be added to the user guide notes? Thanks!

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        • #5
          Good day!

          I have forwarded this case to our training department for review.

          We always add comments and updates where we see clients are getting confused. There is always room for improvement given the software updates so many times with new features.

          thank you for the suggestion.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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