No CVV Field After Swiping

[Neely]

Hi CnP Support,

We had a fundraiser last night and noticed that several cards were being declined. We were using Swiper1s(ver.III) with iPad2s. We noticed that the CVV field was not being populated upon swiping. However, if the credit card information, including CVV, was manually entered, the card would be processed. Did we miss a setting or could this be a bug?

Thanks as always!
Neely

[CnP.Support]

Good day Neely,

May I ask what is the account number you are using?

I see that you have 2 accounts:

• HARLEM PRIDE INCORPORATED - # 24681
• HARLEM PRIDE, INC. - # 19842

Only 19842 is set up to process card present transactions. Account 24681 is not set up to process card present.

When you swipe and process the track data forces the system to process through the card present account and if track data is missing then it will process through the eCommerce.

Are you using 24681 for this transaction?

[Neely]

No, we're only using 19842.

[CnP.Support]

Neely,

Please give me the first name and last initial of the person whose card was declining. I would like to review the bank's response and the posted data.

Do you have any need to process with the other account? If so please submit a support ticket at http://help.clickandpledge.com and request POS activation for that account. If you don't have any use then don't worry about it.

Let me know the information and we will process forward.

[Neely]

Hi

Here is the information for the declined card which did authorize with manual entry.

6/26/2014 6:59 PM	001A000000sRdZJIA0	Diane F.	$100.00	Credit Card	xxxx xxxx xxxx 5473		Authorized
6/26/2014 6:55 PM	001A000000sRdZJIA0	Diane F.	$100.00	Credit Card	xxxx xxxx xxxx 5473		Declined
6/26/2014 6:55 PM	001A000000sRdZJIA0	Diane F.	$100.00	Credit Card	xxxx xxxx xxxx 5473		Declined

[CnP.Support]

Good day Neely,

We reviewed your account and it seems like your POS account is not live or has been closed. Our accounts department is contacting Transfirst to find out what the issue is.

This has nothing to do with Swiper or CV2. As I stated before the POS (Point of Sale) account is used when you swipe and if hand entered with CV2 it will use the eCommerce account. With the POS account CV2 is not passed since CV2 is designed to verify that the card is present and since you are swiping and we have the card track data it will post to the POS account.

We will keep you posted.

[CnP.Support]

Good day Neely,

We just heard back from Transfirst. Apparently you had called Transfirst and requested to close your POS account. You had told them you don't need that account.

Please note that we set up 2 accounts for all clients and the POS account is included with your account. If that account is closed you won't be able to do Swiper1 or Card Reader in Salesforce or Connect.

We have this problem with a lot of clients that simply call Transfirst and close an account thinking they don't need it. Transfirst has been notified not to close accounts without our permission but at times clients insist in closing it and then run into this issue.

Transfirst will contact you to set up the POS account again. Please note that this second account has no monthly fees and all rates are the same as your primary account.

[Neely]

Okay, thanks. That explains it. I remember we did say we didn't need it when they sent the usb card reader. That was awhile ago.

Thank you. Is it okay to contact them directly? We have another event on Sunday and being able to use our Swiper1s would be helpful.

Thanks. As always....you guys are THE BEST!

Neely

Good day Neely,

We just heard back from Transfirst. Apparently you had called Transfirst and requested to close your POS account. You had told them you don't need that account.

Please note that we set up 2 accounts for all clients and the POS account is included with your account. If that account is closed you won't be able to do Swiper1 or Card Reader in Salesforce or Connect.

We have this problem with a lot of clients that simply call Transfirst and close an account thinking they don't need it. Transfirst has been notified not to close accounts without our permission but at times clients insist in closing it and then run into this issue.

Transfirst will contact you to set up the POS account again. Please note that this second account has no monthly fees and all rates are the same as your primary account.

[CnP.Support]

Good day!

"On Sunday" - you mean June 29th?

If they can't make it we will force your account to use eCommerce setting instead. Our accounts department is trying to activate it for you with Transfirst.

Regardless we can make it work.

[Neely]

Yes, this Sunday, June 29th. Thanks for making it work!

Neely

[CnP.Support]

Neely,

Please test Swiper1 to make sure it works prior to your event.

We have replaced your POS account with the eCommerce just in case account activation takes longer. It should work now.

Let us know if you have any issues.

[Neely]

Thanks! It works perfectly.

By the way, the Swiper1-VIIIs work much better than the VI and VII, as.well. We are all set. Thank you VERY much.

Neely