Swiper1 is not connected

[CarolinaTigerRescue]

I am trying to test Swiper1 on my Android HTC Inspire. I followed the directions provided to set up Swiper1 in Salesforce and in C&P, and when I go to run a test transaction ands click on Start Swiper1, it says "system configuring" for a little while (and sometimes there's another popup message that says 'power on', then I get this message: "Alert! Swiper1 is not connected. Proceed with manual entry"

I have disconnected the swiper and reconnected it multiple times, and still have the same issue. I have gone to settings>device manager and made sure Swiper1 is selected (there is no black band on my swiper to indicate swiper1-IC)

What now?

Thanks, Amanda B.

PS to others- look for Swiper1 app under Click&Pledge on your app list- not under Swiper1
PSS - the headphone icon for the phone does display when the Swiper1 is in

[CnP.Support]

Amanda,

We have not had much luck with HTC phones. I suspect they have added some additions to the audio driver. We have many Motorola and Samsung phones and tablets that have been tested and work. There are also a number of Apple devices that work.

Take a look at http://forums.clickandpledge.com/showthread.php?t=1395 for a list of devices that are known to work with Swiper1. Hopefully someone in your organization has one of these.