Can't Log Into Swiper1 Android App

[Neely]

Hi, I have a HTC EVO 4G LTE smartphone (Android). I just received my Swiper1 in the mail today and I installed the Swiper1 Android App. When I enter my system administrator email, password, and organization account number I get an error message that says, "Warning! Invalid login, please try again." I tried again several times and got the same error message. Then I uninstalled the app and re-installed it, entered my information and still got the same error message.

Please advise. I'm not sure what else to do.

Neely

[CnP.Support]

Good day @Neely,

I fixed your UserID so it should work now. You have 2 accounts: 19842 & 24681 and both are fixed.

The issue is related to the UserId's expiration date. If the expiration date is blank the user cannot login. We are going to fix this in the next update. I set the expiration date to 2049 so it should be fine.

Please test it and let us know if you are still experiencing any problems.

[Neely]

It works! Thanks so much!

Neely