Change name in declined recurring payment

[JohnF]

When a recurring payment is declined, an email gets sent from [email protected] saying "Dear John Smith, We are unable to process the following transaction....."

* How can I change the "John Smith" part of this email? It is being addressed to a former employee no longer working for our organization.

* To which email address is this email sent? The email of the connected Salesforce user?

Is this email sent from ProPay or from C & P?

[CnP.Support.AM]

Good day @JohnF

The name comes from 'Primary Contact' under Account Information in CONNECT:



and the email list comes from Messaging & Receipt > Messaging/Receipt Settings > Recurring Decline Notification > Internal Email List in CONNECT:



Hope that helps. Please check and let us know if we can be of any further assistance.