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Change name in declined recurring payment

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  • Change name in declined recurring payment

    When a recurring payment is declined, an email gets sent from [email protected] saying "Dear John Smith, We are unable to process the following transaction....."

    * How can I change the "John Smith" part of this email? It is being addressed to a former employee no longer working for our organization.

    * To which email address is this email sent? The email of the connected Salesforce user?

    Is this email sent from ProPay or from C & P?

  • #2
    Good day @JohnF

    The name comes from 'Primary Contact' under Account Information in CONNECT:

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    and the email list comes from Messaging & Receipt > Messaging/Receipt Settings > Recurring Decline Notification > Internal Email List in CONNECT:

    Click image for larger version

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    ​Hope that helps. Please check and let us know if we can be of any further assistance.
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